Anti-Rant :: Amazon.com
Shortly before AX99, I found myself at Suncoast video with the
option to buy Tenchi in Tokyo Volume 5. However, I decided to
instead buy it at AX. After scouting out AX, I decided that I
would instead order it from Amazon.com once I got home.
And when I got home Monday, that is what I did. I went to the
Amazon search box found on my page
and typed in my search, and I was taken directly to the product
I desired. And once there, I double checked that it was the
right product, and clicked on their one click ordering button.
That was it, as fast as that.
The one click ordering button is set up for you if you so desire
after the first time you’ve ordered from Amazon. I personally
find it to be incredibly convenient. No repeated typing in
credit card numbers (Amazon stores them on a secure server),
no repeated typing in address, no possibility for typos,
nothing. Just click and it’s ordered. What a brilliant idea!
Of course, I can go and specify an address to send to if that
is needed, but the one click is usually perfectly adequate.
And after a slow mail week, I got my tape that Saturday.
I had been planning my Saturday around watching this movie. I got
up that morning, read various articles online, and made sure I killed
enough time that I’d be sure the mail was there… And I timed it
just right, and the mail was arriving as I was going to get it.
I went inside, unpacked the tape, pushed it into the VCR, hit play
and plopped down on my couch to enjoy Tenchi In Tokyo Volume 5: A New Love.
I was really looking forward to it.
I really was not expecting the sound to be distorted and unlistenable,
which just happened to be what happened.
Granted, this was a subtitled movie, but the music and voices are
just as much a part of the show as the video and words.
So not to be put out, I tested the tape on my parents VCR. And
then on the family VCR. And then again on my VCR, and then I adjusted
the tracking, and checked different parts of the tape. And the tape
was defective. And this really didn’t make me happy.
But I’m an intelligent guy, and I knew this wasn’t Amazon’s fault.
So I picked up my receipt, and read that I could return “any unopened
CD, DVD, VHS tape, or software.” Now this caused my faith in Amazon.com to
I find your lack of faith… disturbing.
So I emailed firstname.lastname@example.org, explaining the situation.
At this point, I should remind the reader that this was around 4pm on a
I got a reply to my email the next time I checked the mail, which was
all of five minutes later. The reply said that a replacement order
had already been placed, and that I wouldn’t have to pay any more
shipping or handling, and that they would appreciate it if I sent
the defective unit back after I got the replacement, so they
could get a replacement from their supplier.
A couple of minutes after that, I got the email saying my order
had been placed. And about two hours later, I got the email
saying that my order had been shipped.
I got the replacement tape Tuesday, because they actually shipped
the replacement with better shipping than I originally paid for.
And I came to realize that Hey, maybe some stores out there do
care about their customers. I’m not sure I could recommend
Amazon enough for books or music or movies or you name it.
Amazon is cool.